Make reservations online. We booked online. Our. This review will tell you of my opinion and give you a few tips for your stay too. Unfortunately this was a very poor experience again , the service was terrible our starters were left in the window for 10 mins were we could see them while our server wandered round the next table suffered the same fate and had to prompt the server to bring there wine which was sat looking at them for 5 mins , the food was poor and slow we didn’t expect much and got less than expected, I couldn’t finish my entree nor could my children!! (Sunday 10th Aug, 2014). Originally a private estate, Alton Towers grounds opened to the public in 1860 to raise funds. We also noticed other people on other tables missing drinks and problems with food.Out of a great weekend staying at "Splash Landings" hotel and eating there, having fun in the parks, the "Secret Garden" restaurant in the Alton Towers hotel was an absolute shambles and total waste of money,apart from the person showing us to table the rest was pathetic. The room we had consisted of a double bunk, double bed and single bed it didn't have a lot of room when we were all in there but for the use it had it was fine although a Hoover behind the bunk and single bed would be a good thing! “We recognise how important these tranquil garden and outdoor spaces are for families at this time, not only for physical exercise but their wellbeing, providing a setting where families can enjoy time in the outdoors together.”. Alton Towers Resort are opening their gardens to visitors to walk through on weekends, whilst continuing to follow strict Covid-19 safety measures. Staff are without exception super helpful and completely child orientated and the rooms are spotless and well appointed and have nice touches like little sea creature bath bombs and little treats for kids and adults alike. All refurbished rooms will have Air Conditioning, which we hope will improve comfort levels within our rooms.We thank you for visiting, and look forward to seeing you on Resort again soon.Best Wishes,PeterAlton Towers Resort. 7.1 /10. All the rooms are very comfortable and have everything you would need and always clean. There was 5 options I think, muesli, rice pops, Weetabix, coco pops, frosties and maybe another? On-site features include a range of rollercoasters, indoor and outdoor waterparks, attractions, evening entertainment, unique bars and restaurants, including the UK's first Rollercoaster Restaurant. Service was very slow whereby we had to find the waiter and then waited 20 minutes for the first drink. We ate at the hotel one of the evenings and found the food and service good. We are delighted to read that you had such a fantastic time staying at the Alton Towers Hotel recently and enjoyed all aspects of your stay. 56. I bruised my head on bunk when kissing youngest son goodnight (he was on bottom bunk) And other son had difficulty mastering the bunk steps. Menu Reviews Info. more. Friendly staff offered tips and made us feel super welcome. Dear Anne Marie M,Thank you for taking the time to complete a review on Trip Advisor. We are sure that the tips that you have given will be incredibly useful for any future visitors, and we look forward to seeing you again very soon!Best wishes,CharlotteAlton Towers Resort. Only thing I would ask is more cereal choice? We all slept well. Staffordshire’s biggest tourist attraction is reopening its doors to guests during lockdown - so that they can enjoy the outdoors. We left it till we arrived and best slot after park closing was 8:30 ( see review for restaurant also) The bar has great selection of drinks, and the lounge has a sense of fun. I could have happily ate so much I'd have not been able to fit on any rides! The grounds are lovely we had a duck who seemed to be outside our window constantly which our 7 and 3 year old loved but the early morning wake up call from her wasn't much fun! We're pleased that you find our rooms to be clean and comfortable, and our staff members help to make your stay extra special! In saying that the staff are very friendly and non issues with breakfast choice. Restaurant was dated and every table we sat at wobbled. We look forward to seeing you again soon!Best wishes,CharlotteAlton Towers Resort, This is the version of our website addressed to speakers of English in Malaysia. When you subscribe we will use the information you provide to send you these newsletters. With unique touches like a central tree ornament and a family-friendly vibe, the Alton Towers Resort Secret Garden is a 33-minute drive from Stoke-on-Trent. “The Gardens were greatly enjoyed and appreciated by guests over the summer and we know the grounds are particularly stunning as winter approaches. From the moment we entered we found all staff friendly and courteous. Room looked a bit tired but was clean enough. Due to this we resulted in ordering an over burger and chipped but was hopeful as it said it was handmade. The Secret Garden Restaurant is located on the ground floor of the Alton Towers Hotel. Long wait to be served despite being quite late into the evening. We stayed here 8th-10th August for our sons 14th birthday. Customer reviews for Alton Towers Resort - Secret Garden 3.2 (based on 265 reviews) James Walker, Marketing Director for Alton Towers said: “We are delighted to re-open our Gardens to the public on the next few weekends and offer guests the chance to enjoy them whilst taking their vital daily exercise. All in all the kids enjoyed it. There's also a mini arcade on the same floor. The park is operated by Merlin Entertainments Group and incorporates a theme park, water park, spa, mini golf and hotel complex.. can't remember, but the kids gravitate towards 'sugared gumph' which I won't let them have!Now the room.......We had a basic room ( might do themed next time, which have designated parking spaces too! Main courses arrived before we finished the starter. Alton Towers Resort - Secret Garden. Other reviews say it's cramped. The gardens are lovingly maintained by a team of full-time gardeners, who maintain the planting in keeping with Charles Talbot’s original vision. More, Dear Nick E,Thank you for your review. Super comfy beds and pillows, clean sheets. Dinner is served from Dont really expect much at theme parks but for the price you'd expect better. Alton Towers Hotel: Secret Garden Restaurant, Alton Towers Hotel. I think I preferred this hotel to the splash landings as we ventured in there to use to pool and I found it a very noisey hotel. Oh, and, final note in this epically long waffleing tale....... 1 son cried when leaving as he's loved his stay and never wanted to leave. Went for a birthday meal for my son. Post-match reaction as goals flow again, red card and drama, Big Championship clash at the bet365 Stadium as Stoke City host Norwich, Shock as collection of cigarette cards sell for £3,000 on Dickinson's Real Deal filmed in Stoke-on-Trent, The cards were taken to the show filmed at the Moat House in Festival Park, Another coronavirus case at Stoke-on-Trent's council HQ as deep clean ordered, Some staff were moved to a different floor in the civic centre, McDonald's apologises to Stoke-on-Trent actor who found 'cockroach' in McChicken sandwich, Customer Ciaron took the half-eaten meal back. A healthy children’s menu is also available – please book early to avoid disappointment. Very poor experience at the restaurant. I'm pretty certain not even the fussiest could complain. We ordered food then amazingly, not even 5 minutes later the food turns up, fish was not fresh, slighty off green colour, dry and over cooked. Dear Hannah650,Thank you for taking the time to complete a review on Trip Advisor. The menu was so limited and didn't have anything which we looked up on the menu. Free service Instant reservation. The quality was rubbish we sent the food back and ate else where. If your travelling with kids and adults need to wait turns for the big rides ask the attendants at the ride for the parent pass we only discovered this by chance the second day and this allow one parent/child to queue for the ride and if the other parent had to wait with other children when the others came off the ride it was stamped at let the other parent go via fast track for their turn rather than qeueing again. Nice grounds around the hotel but would be nice if they put a small play park of some sort to occupy the kids. )ayway, the room. The gardens will be open Fridays, Saturdays and Sundays starting from November 13, with adult tickets costing just £12 which must be booked in advance. Sometimes they’ll include recommendations for other related newsletters or services we offer. Chicken was halal which was good as we can only eat Hala chicken. Disgusted that the restaurant did not except Cash! Went for a birthday meal for my son. Located on the ground floor of Alton Towers Hotel, Secret Garden Restaurant provides an eclectic mix of British and international dishes served in the beautiful surroundings of our brasserie-style restaurant.

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